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Executive Director New River Valley Regional 911 Center


Located in Southwest Virginia, the New River Valley is situated between the Blue Ridge Mountains to the south, and the Appalachian Mountains to the north. Virginia's New River Valley offers magnificent mountains, an eclectic small-town vibe, arts and culture, and a business-friendly, academically enriched environment. The region caters to the outdoor enthusiast and those that love the mountain lifestyle. It offers abundant recreation activity options for those who like to bike, trail run, hike, kayak, and more. It also provides easy access to world-class performances and exhibitions at Virginia Tech’s Moss Arts Center. Rich in natural resources, outdoor activities, and breathtaking views, the region has something for everyone.The New River Valley is home to several universities and colleges that provide excellent educational opportunities. The region enjoys excellent educational institutions which include New River Community College and Radford University which is home to almost 10,000 students and has received national recognition for many of its undergraduate and graduate academic programs. Located in Blacksburg, Virginia Tech is one of the Commonwealth’s most comprehensive universities and its leading research institution. The campus sits on 2,600 acres and caters to more than 33,000 students.


The Authority services a geographic area of just under 400 square miles with a population that is approaching 100,000 residents. The New River Valley Emergency Communications Regional Authority (NRVECRA) is governed by a Board of Directors comprised of the participating political subdivisions: County of Montgomery, the Towns of Blacksburg and Christiansburg, and Virginia Tech. The Board consists of five members with one member appointed by each participating political subdivision and one jointly appointed member by unanimous approval of all participating political subdivisions. The Authority's fy19/20 budget of $3.7 million is funded equally by the four participating political subdivisions. The budget supports daily operations of the center which includes 34 Communications Officers, 4 Communication Officer Supervisors, and 5 Administrative staff positions. In 2018 NRV911 staff handled more than 160,000 telephone calls, over 98,500 law enforcement calls for service and approximately 13,000 fire and rescue calls. The Authority continues to enhance services through implementation of new technologies such as Text-2-911 and Emergency Medical Dispatch (EMD).


The position supports the Board by advising board members on Authority matters, acting as the liaison between the Board and staff, and ensuring the Board’s strategic goals are met. The Executive Director is tasked with managing the day-to-day operations of the Center while establishing short and long term priorities to enhance organizational effectiveness. It is the responsibility of the Executive Director to propose an annual budget and prudently manage the Authority’s fiscal resources. The Executive Director is responsible for coordinating procurement processes for all new Center equipment to include software and hardware systems, maintenance agreements, and specialty furniture. To ensure operational protocols address the needs of individual agencies the Executive Director must successfully communicate, collaborate, and coordinate with law enforcement, fire , and rescue representatives . The position will be tasked with identifying, evaluating, and implementing industry specific best practices while ensuring appropriate benchmarks are established to evaluate the overall operational effectiveness of the dispatch center.

The Director is tasked with establishing short and long-term priorities, goals and objectives. Development and delivery of presentations to a variety of groups. Reviews and establishes policies for Board approval on matters related to emergency communications. Oversees the daily operations of the Center(s) and directs the activities associated with the installation and management of public safety emergency equipment, software, and mobile data systems. Functions on-call and may be required to work extended and off-hours during emergency situations and disasters. Acts as the Public Information Officer and makes press releases in the event of local disasters/emergencies in coordination with member agency public information officers.

The Executive Director oversees design, marketing, promotion, delivery and quality of programs, products and services. Coordinates with law enforcement, fire departments, and rescue squads to ensure dispatch protocols address the needs of individual agencies. Identifies and evaluates industry best practices and the latest technology. Monitors established benchmarks to evaluate the effectiveness of the Center(s) operations and services. Monitors internal and external complaints and resolves issues.

The Director must ensure the organization and its mission, programs, products and services are consistently presented in a professional and positive image to relevant stakeholders. Establishes and maintains working relationships with government agencies and university division and department managers, other public safety agencies, the media and the general public.The Executive Director identifies and develops funding sources to support existing and planned program activities as well as coordinates and/or develops the writing, and submission of grant proposals to third-party entities. Collects, analyzes, and reports data on the performance of program activities that are funded by third-party public and private sources.


Employee Recruitment and Retention
The Executive Director must demonstrate the personal attributes and characteristics necessary to stimulate employee morale and promote an organizational culture centered on professionalism, innovation, and employee engagement. The Director must be a visible leader with superior interpersonal skills and a proven ability to establish and maintain effective working relationships. Previous experience developing and/or maintaining a successful employee retention model is highly desirable.

Operational Proficiency
The Executive Director is expected to fully examine current operational protocols for feasibility and sustainability while making any necessary adjustments to ensure optimal performance and superior service. The Director must be technically proficient within the field of emergency communications with a strong resolve for initiating organizational change.

Organizational Management
The Executive Director must have a proven history of successful organizational management in the areas of conflict resolution, public relations, delivery of services, budget preparation and financial management, along with a strong understanding of Human Resources related topics including employment law and the Fair Labor Standards Act (FLSA).

Quality Control
The Executive Director is expected toensure the organization provides exemplary service to its stakeholders. The Director will be responsible for developing and implementing a comprehensive quality control program aimed at ensuring NRVECRA achieves a high level of public and stakeholder confidence through organizational effectiveness.

Position: Executive Director New River Valley Regional 911 Center
Organization: New River Valley Emergency Communications Regional Authority
Location: Christiansburg,  VA 
United States
Salary: commensurate with qualifications
Posting Start Date: 10/31/2019
Date Posted: 10/31/2019


The ideal candidate will be a visible and engaged leader with proven administrative experience within the public safety sector. A demonstrable history of effective leadership as a successful change agent is highly desirable. Candidates must possess a proven record as a collaborative relationship builder who places value in the opinions of others and strives to create and sustain a productive work environment. A thorough understanding of the challenges associated with staff recruitment and retention within a 911 Communications Center is required.


Knowledge of, and experience with, emergency communications principles, practices and technologies, including knowledge of radio, telephone, CAD systems, and related public safety communications technology;

Previous emergency services sector management with broad knowledge of the theories and practices of public safety communications and the ability to apply this knowledge in managing communications activities and coordinating with architects, engineers, contractors, and facility owner(s) for the scope, up-fit, and start-up of the new Regional Emergency Communications Center.

Demonstrated ability to manage a diverse workforce of a 24/7 operations center during routine days and emergency and crisis situations

Demonstrated organizational development, interpersonal, marketing, communication, administration and personnel management skills;

Demonstrated experience in the development and effective administration of a comprehensive budget, conscientious management of funds, and obtaining and managing various grants;

Proven ability to establish and maintain effective working relationships with employees, citizens, elected officials, public safety groups and community organizations, including the use of tact and diplomacy in handling sensitive situations;

Demonstrated success obtaining grant funding, including knowledge of public safety grant management requirements.

Ability to foster a healthy organizational culture and encourage teamwork and collaboration; strong interpersonal

Knowledge of laws and regulations governing public safety communications.


The successful candidate will hold a Bachelor’s Degree from an accredited four (4) year college or university, in business or public administration, communications, management and supervision, or a related field of study.  A combination of education and experience may be considered in lieu of a Bachelor’s degree.  The candidate must have extensive experience with a similar organization, with proven leadership skills and the ability to evolve the Authority as a model organization.

The Authority is seeking applicants with exceptional interpersonal skills who also have the ability to confidently support and defend organizational initiatives while diplomatically dealing with differing viewpoints.  The candidate is expected to have extensive knowledge of recent industry trends and best practices relating to emergency communication and 911 response systems.


Qualified candidates should submit their cover letter and resume along with three professional references to
stumpab@nrv911.org prior to the close of business on December 16, 2019. Initial interviews are expected to begin in January of 2020.

For more information, please contact Dana Schrad at 804-709-1090 or via email at dana@vachiefs.org



The Authority offers a competitive salary commensurate with qualifications and experience. The Authority also provides a competitive benefits package including paid medical, dental, and life insurance, paid leave, and participation in the Virginia Retirement System. Relocation expenses may be negotiated upon hire.

The New River Valley Emergency Communications Regional Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.


Status: This listing expires on: 12/30/2019
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Organization Information
New River Valley Emergency Communications Regional Authority
1 East Main Street

Christiansburg,  VA 24073
United States
(540) 391-4460
Amber Stump