Assistant Communications Supervisor
The Herndon Police Department is the home of a team of dedicated 911 police dispatchers. Co-located at the same location as our police force, Herndon wants to add dedicated and steadfast VA certified 911 dispatchers to its’ roster – consider working for our accredited police department!
Under general direction, the purpose of this position is to serve as a working supervisor under the guidance of the Public Safety Operations Manager; performs the same duties of the Communications Technician II position, answering and dispatching calls to appropriate police units; direct and supervise subordinate staff, including assignment and delegation of duties; scheduling shifts to ensure proper staffing levels are maintained; coaching, mentoring, implementing corrective action and completing performance evaluations for assigned staff.
WE ARE OFFERING A VERY ATTRACTIVE INCENTIVE PACKAGE FOR VIRGINIA CERTIFIED 911 POLICE DISPATCHERS!
- Complete an online employment application between August 18, 2020 and on or before December 31, 2020. When you are hired, there is a generous, “take-home” signing bonus of $5,000; half to be paid upon completion of successful initial training and half upon successful completion of a one-year probationary period, which begins the day of your employment.
- 40 hours of annual leave, effective day one of employment (first year of employment only). Normal annual leave accruals apply after that.
- The town offers VA certified dispatchers competitive pay commensurate with experience, excellent full benefits package, tuition reimbursement, free recreation benefits include free golf and gym usage.
- Monitor and receive calls and broadcast on a multi-channel, public safety radio system
- Receive emergency and non-emergency calls for service; determine nature of required assistance, location and other pertinent information; provide information, answer questions and refer caller to appropriate personnel, town department or outside agency as appropriate. Assist citizens on a walk-in basis with requests for service, complaints and questions
- Under the guidance or in the absence of the Public Safety Operations Manager, supervise the communications technician staff; assign daily duties, provide direction and guidance as needed; review work to include reports and supplements prepared for warrant entries, calls for service entered and other related information
- Secure medical and fire emergency response, wreckers, animal control, Department of Public Works and utilities companies as needed
- Log incoming calls into Computer Aided Dispatch (CAD) system and dispatch appropriate response, in compliance with department regulations
- Utilize computer terminal to access and retrieve Virginia Information Network (VCIN), National Crime Information Center (NCIC) and Department of Motor Vehicles (DMV) records. Enter wanted subjects, missing subjects, protective orders, stolen vehicles, guns and articles into VCIN/NCIC system in accordance with Criminal Justice Information Services (CJIS) and VCIN regulations. Modify and clear records, send administrative messages to VCIN Command One and other jurisdictions. Prepare warrant service and return letters for supervisor’s signature
- Act as a first line supervisor, including assigning and overseeing work, and responding to employee concerns and problems; employee performance evaluations and disciplinary actions; apply principles of influence, motivation, incentive and leadership
- Performs other duties as required
Position is considered “essential personnel”; defined as staff who are required to report to their designated work location during weather-related or other emergencies, even when town offices are closed or normal operations are suspended.
7:00 p.m. - 7 a.m. rotating 12 hours night shift (including holidays and weekends)