Position Information

• Responds to all emergency and non-emergency calls; screens calls and transmits radio messages to dispatch medical units, patrol units, fire stations, public works, and/or animal control units receiving the information, as appropriate.

• Obtains pertinent information regarding calls via teletype equipment or computer terminals; relays information to proper authority; enters relevant data into database system and logs calls to include traffic stops.

• Monitors all radio traffic; keeps track of units’ whereabouts and provides periodic updates regarding complaints, criminal offenses, traffic violations, or requests for assistance with roadside problems.

• Monitors computer terminal; enters arrests; enters and/or removes warrants.

• Greets walk-in visitors and directs them to the appropriate departments.

• Provides directions to fire units or the general public in response to requests.

Minimum Education and Experience:

• High school diploma or GED and moderate experience in emergency services operations, answering a multi-line phone system, or equivalent combination of education and experience.

Licenses and/or Certifications:

• Obtain Basic Dispatch and VA Criminal Information Network/National Crime Information Center (VCINN/NCIC) State certifications within two years.

• Obtain Emergency Medical Dispatch (EMD) certification within one year.

• Obtain CPR certification within one year.

Knowledge, Skills & Abilities:

• Knowledge of computer equipment, radio console, and teletype equipment.

• General knowledge of City locations.

• General knowledge of police methods, practices, and procedures.

• Skill in effectively handling several calls/situations at the same time.

• Data entry skills, accuracy, attention to details, priority, and organization skills.

• Outstanding listening and oral communication skills.

• Ability to speak distinctly and calmly in crisis situations.

• Ability to obtain and relay accurate information quickly to appropriate party under adverse conditions and time pressure.

• Ability to deal with all levels of the general public.

Work Environment:

• Work is primarily performed in an indoor, climate-controlled, pleasant environment.

Essential Physical Activities:

• Stooping, walking, pulling, lifting, grasping, hearing, seeing up close, reaching, pushing, talking, standing, finger movement, and repetitive motions.