Position Information

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Emergency Communication Officer
Performs intermediate skilled human support work receiving and dispatching law enforcement, fire, and medical service calls, receiving and processing non-emergency service calls, assisting public with informational requests, preparing and maintaining records and files, and related work as apparent or assigned. Work is performed under limited supervision.
Position: Emergency Communication Officer
Organization: Hopewell Police Department
Location: Hopewell,  VA 
United States
Salary: $36,660.10
Posting Start Date: 11/16/2022
Date Posted: 11/16/2022
Examples of Duties
  • Responds to all emergency and non-emergency calls; screens calls and transmits radio messages to dispatch medical units, patrol units, fire stations, public works, and/or animal control units receiving the information, as appropriate.

  • Obtains pertinent information regarding calls via teletype equipment or computer terminals; relays information to proper authority; enters relevant data into database system and logs calls to include traffic stops.

  • Monitors all radio traffic; keeps track of units’ whereabouts and provides periodic updates regarding complaints, criminal offenses, traffic violations, or requests for assistance with roadside problems.

  • Monitors computer terminal; enters arrests; enters and/or removes warrants.

  • Greets walk-in visitors and directs them to the appropriate departments.

  • Provides directions to fire units or the general public in response to requests.

Typical Qualifications

Minimum Education and Experience:

  • High school diploma or GED and moderate experience in emergency services operations, answering a multi-line phone system, or equivalent combination of education and experience.

Licenses and/or Certifications:

  • Obtain Basic Dispatch and VA Criminal Information Network/National Crime Information Center (VCINN/NCIC) State certifications within two years.

  • Obtain Emergency Medical Dispatch (EMD) certification within one year.

  • Obtain CPR certification within one year.

Knowledge, Skills & Abilities:

  • Knowledge of computer equipment, radio console, and teletype equipment.

  • General knowledge of City locations.

  • General knowledge of police methods, practices, and procedures.

  • Skill in effectively handling several calls/situations at the same time.

  • Data entry skills, accuracy, attention to details, priority, and organization skills.

  • Outstanding listening and oral communication skills.

  • Ability to speak distinctly and calmly in crisis situations.

  • Ability to obtain and relay accurate information quickly to appropriate party under adverse conditions and time pressure.

  • Ability to deal with all levels of the general public.

Supplemental Information

Work Environment:

  • Work is primarily performed in an indoor, climate-controlled, pleasant environment.

Essential Physical Activities:

  • Stooping, walking, pulling, lifting, grasping, hearing, seeing up close, reaching, pushing, talking, standing, finger movement, and repetitive motions.

Status: This listing expires on: 11/16/2023
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Organization Information
Hopewell Police Department
150 W. Randolph Rd.

Hopewell,  VA 23860
United States
(804) 541-2272
Kimberly Parson