Director of Public Safety Communications
Frederick County is seeking an experienced professional to serve as the Director of Public Safety Communications. This position is responsible for planning, managing, organizing, staffing, and directing the operations of the Public Safety Communications Center, as well as, coordinating assigned activities with other agencies. The Director will provide leadership for a highly visible function within the County’s government.
The Director will report to the County Administrator and supervise the emergency communications supervisory positions. These positions, as a team, will administer the daily operations and activities of the Public Safety Communication Center.
Essential Duties and Responsibilities:
- Directs, coordinates, and reviews the organization, staffing, budgets, and operational activities for the Public Safety Communications Center -- including call taking and dispatching services and activities.
- Develops and prioritizes goals; identifies core performance measures; and participates in strategic planning activities.
- Ensures staff receive ongoing and relevant training, there are consistent policies in place, and they are communicated to staff in a timely manner.
- Reviews all inquiries and complaints received at the communications center and signs off on dispositions.
- Maintains an in-depth knowledge of emergency communications coordination regulations, thorough knowledge of public safety equipment including computer aided dispatch (CAD) system, and evaluates equipment needs.
- Ensures highly reliable performance is maintained through support of training programs, quality improvement, and call review.
- Reviews and analyzes pertinent statues, regulations, ordinances, and policies in terms of impact to communication center performance; ensures compliance.
- Participates in the accreditation process for the Communications Center; ensures development and maintenance of policies and procedures and the quality assurance program required for accreditation.
- Plans and implements the department’s short- and long-range goals and objectives.
- Provides 24-hour on-call response to emergency situations.
- Directs financial operations of the Public Safety Communication Center including development and monitoring of the budget.
- Oversees all functions necessary to implement the Public Safety Communication Center operation.
- The CAD software is roughly 20 years old. The new director will facilitate the research, budgeting, and eventual purchase of a new software program for the Center.
- Assist in developing policies and procedures which ensure compliance with county, state, and federal rules/regulations.
- Keeps abreast of technology necessary to operate efficiently and effectively.
- Oversee the training programs of the Public Safety Communications Center.
- Coordinate and facilitate the repair and maintenance of the Fire-EMS radio system, Computer-Aided Dispatch, Call Handling Equipment, IT network, and telecommunications systems.
- Assist as representative of the Public Safety Communications Center on state, regional and local boards, committees and other bodies as required.
- Communicate decisions and other information related to radio system operation to the County Administrator, county officials, and vendors as necessary.
- Assist in administering the career development program, handling exit interviews and employee awards/recognition programs.
- Administer the Center’s recruitment, hiring and retention process.
- Assist with information requests related to communications tapes, records, computerized documentation and in handling requests under FOIA.
- Prepare reports and make presentations as needed.
- Perform related/other work as assigned.
Challenges, Issues & Opportunities
• Learn the operations of the Public Safety Communications Center.
• Meet and build a relationship with professional stakeholders in the Center.
• Coordinate the replacement of the CAD system.
• Staffing and retention.
• Assist with physical facility improvements where necessary to ensure a safe/secure and efficient work environment.
• Monitor funding streams to assure necessary revenue for the Center’s needs and operations.
• Determine a staffing plan for the Public Safety Communications Center after analysis of future needs.
Director of Public Safety Communications
|Berkley Group, LLC
|Posting Start Date:
Education or experience equivalent to graduation from an accredited college or university with a bachelor’s degree in business administration, Public Administration, Emergency Management, or a related field is required. Masters preferred. The ideal candidate will have five or more years of progressively responsible administrative or management experience in the operation of an emergency communications department and a minimum of 10 years’ experience in a 911 Communications Center. Extensive, broad management experience is desired. Preferred applicants will possess strong knowledge of 9-1-1 technical operations and of public safety communications systems; strong skills in the use of computers and software; working knowledge of two-way radio, Computer Aided Dispatch, Call-Handling Equipment, and Enhanced 9-1-1 Systems; and technical knowledge of wireline and wireless telecommunications. Applicants should also have the skills and abilities to handle multiple projects simultaneously and to communicate effectively both verbally and in writing. APCO International RPL and NENA ENP certifications will be well-received. This position will require a background check, a medical exam that includes a hearing and drug test, as well as a polygraph exam. The completion of a Personal History Statement form, essentially a supplemental application, will also be completed for Human Resources purposes.
|This listing expires on: 6/1/2024